Experience

Xphernobit Limited

Website Developer

Xphernobit Limited (Not Registered)
Jan. 2021 - Present

As a freelance developer, I have designed and developed static and dynamic websites for clients across various industries. My responsibilities included product research, design, and development. I am proficient in HTML, CSS, JavaScript, React, and Node.

Contax360 BPO Solutions

I.T Helpdesk Technician

Contax360 BPO Solutions
Feb 2023 - June 2023

As an IT Helpdesk professional at Contax360 BPO Solutions, I was responsible for a wide range of IT support tasks. During my tenure, I developed a diverse skill set that included proficiently administering Windows and Linux systems, managing Active Directory user accounts, diagnosing and resolving network issues, configuring phones, and conducting general software and hardware maintenance. Additionally, I maintained the internal asset inventory, which involved assigning resources to respective stakeholders.

As an IT Helpdesk technician, I addressed tickets pertaining to campaign administration, access issues, and other internal inquiries. My experience at Contax360 BPO Solutions has helped me develop a strong foundation in IT support and has prepared me to take on new challenges in the field.

Itel International

Sales/Customer Service Rep

Itel International
Nov. 2022 - Dec. 2022

As a Sales/Customer Service Representative at Itel, I was responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I collaborated with my team to develop and implement effective sales strategies. My experience at Itel has helped me develop a strong foundation in sales and customer service, and has prepared me to take on new challenges in the field.

Advanced Call Center Technologies LLC

Customer Service Rep

Advanced Call Center Technologies LLC
June 2022 - Nov. 2022

As a customer service representative and call forwarder at ACT, I was responsible for ensuring that all calls were forwarded to the appropriate department and that customers received prompt and satisfactory responses to their inquiries.

Ag Tec Australasia Inc.

Website Developer

Ag Tec Australasia Inc.
Oct. 2021 - Feb. 2022

As a web developer Ag Tec Australasia Inc., I designed and developed the company’s informational crypto website. To ensure that the website’s content was up-to-date and informative, I conducted extensive research around crypto. I also collaborated with a team of developers to ensure the website was responsive and user-friendly.

Team Interns Jamaica

Website Developer - Intern

Team Interns Jamaica Sponsored by Ag Tec Australasia Inc.
July 2019 - Jan. 2021

As a website developer intern at Team Interns Jamaica, I was responsible for administering the Team Interns Jamaica YouTube channel, developing and deploying the Team Interns Jamaica website using Wix web-builder, and administering conference calls and meetings. I also worked as a content developer and video producer/animator for Team Interns Jamaica Premium video subscription and Team Interns Jamaica YouTube channel. Overall, my experience was a valuable one that helped me develop my skills in web development, video production, and animation, as well as communication and organizational skills.

Education

deCarteret College

Certificate of Pass

10 CSEC & 5 CAPE Subjects

Projects

Team Interns Jamaica

website

Website

Marica Mitchell

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Website

Health Dynamics Solutions

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Website

Team Interns Jamaica Media

website

YouTube Channel

The Eku Community Media

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YouTube Channel

ETD Nature Media

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YouTube Channel