As a freelance developer, I have designed and developed static and dynamic websites for clients across various industries. My responsibilities included product research, design, and development. I am proficient in HTML, CSS, JavaScript, React, and Node.
As an IT Helpdesk professional at Contax360 BPO Solutions, I was responsible for a wide
range of
IT support tasks. During my tenure, I developed a diverse skill set that included
proficiently
administering Windows and Linux systems, managing Active Directory user accounts, diagnosing
and
resolving network issues, configuring phones, and conducting general software and hardware
maintenance. Additionally, I maintained the internal asset inventory, which involved
assigning
resources to respective stakeholders.
As an IT Helpdesk technician, I addressed tickets pertaining to campaign administration,
access
issues, and other internal inquiries. My experience at Contax360 BPO Solutions has helped me
develop a strong foundation in IT support and has prepared me to take on new challenges in
the
field.
As a Sales/Customer Service Representative at Itel, I was responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I collaborated with my team to develop and implement effective sales strategies. My experience at Itel has helped me develop a strong foundation in sales and customer service, and has prepared me to take on new challenges in the field.
As a customer service representative and call forwarder at ACT, I was responsible for ensuring that all calls were forwarded to the appropriate department and that customers received prompt and satisfactory responses to their inquiries.
As a web developer Ag Tec Australasia Inc., I designed and developed the company’s informational crypto website. To ensure that the website’s content was up-to-date and informative, I conducted extensive research around crypto. I also collaborated with a team of developers to ensure the website was responsive and user-friendly.
As a website developer intern at Team Interns Jamaica, I was responsible for administering the Team Interns Jamaica YouTube channel, developing and deploying the Team Interns Jamaica website using Wix web-builder, and administering conference calls and meetings. I also worked as a content developer and video producer/animator for Team Interns Jamaica Premium video subscription and Team Interns Jamaica YouTube channel. Overall, my experience was a valuable one that helped me develop my skills in web development, video production, and animation, as well as communication and organizational skills.
